CRM Manager

New Yesterday

*Overview*
You could be just the right applicant for this job Read all associated information and make sure to apply. We are seeking a dynamic and strategic CRM Manager to lead our customer relationship management initiatives and drive engagement across multiple channels. This role offers an exciting opportunity to shape the customer experience by leveraging advanced CRM tools, data analytics, and innovative marketing strategies. The ideal candidate will possess a strong background in IT systems, solution architecture, and system integration, with a passion for delivering personalized customer journeys that foster loyalty and growth. Join us to make a tangible impact on our brand's connection with customers worldwide!
*Duties*
* Develop and execute comprehensive CRM strategies aligned with business goals to enhance customer engagement and retention. * Oversee the design, implementation, and maintenance of CRM systems utilizing platforms like Pegasystems and integrating with various APIs and microservices architectures. * Collaborate with cross-functional teams—including IT, marketing, and systems engineering—to ensure seamless system architecture, data flow, and security protocols. * Manage system administration tasks for CRM platforms, ensuring optimal performance, load balancing, and security measures such as firewalls, VPNs, and information security standards. * Lead the integration of CRM solutions with cloud services like AWS and Azure, utilizing container orchestration tools such as Kubernetes for scalable deployment. * Implement DevOps practices including CI/CD pipelines using Jenkins, Git, and scripting languages like Bash or Shell Scripting to streamline updates and deployments. * Analyze customer data using SQL (MySQL, PostgreSQL, Oracle) and NoSQL databases to generate actionable insights for targeted campaigns. * Ensure compliance with data privacy regulations by maintaining robust security measures across all systems involving RESTful APIs, REST interfaces, and system architecture best practices. * Drive continuous improvement through Agile methodologies while managing solution architecture that supports microservices-based applications within our IT infrastructure.
*Qualifications*
* Bachelor's degree in Computer Science, Information Technology, or related field; advanced certifications preferred in system design or architecture. * Proven experience managing CRM platforms such as Pegasystems or similar enterprise solutions. * Strong understanding of system architecture principles including service-oriented architecture (SOA), solution architecture, and system design. * Extensive knowledge of operating systems (Windows, Linux), virtualization (VMware ESXi), and container orchestration (Kubernetes). * Hands-on experience with programming languages such as JavaScript, Java, Python, T-SQL, PL/SQL; scripting skills in Bash or Shell Scripting are highly desirable. * Familiarity with database management systems including MySQL, PostgreSQL, Oracle; experience with NoSQL databases is a plus. * Deep understanding of computer networking concepts including DNS, DHCP, VPNs, load balancing, firewalls, and cybersecurity best practices. * Experience working within Agile development environments using tools like Jenkins for automation and Git for version control. * Knowledge of cloud computing platforms such as AWS or Azure to support scalable CRM solutions. * Strong analytical skills with the ability to interpret complex data sets for strategic decision-making. Join us as a CRM Manager to lead innovative customer engagement initiatives through cutting-edge technology solutions! xawqmyg We're committed to fostering an inclusive environment where your expertise can thrive while delivering meaningful results that elevate our brand's connection with customers worldwide!
Pay: $68,269.72 - $82,217.29 per year
Work Location: Remote
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Location:
New York

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